Buying Online:
How do I place an order?
First, place the product(s) you wish to order in your shopping cart by clicking on the "add to cart" button situated below the product image. Then, whenever you're ready to complete your order, click "Continue Checkout" and follow the easy instructions on completing your order, and select your payment option. Contact our Sales & Service Team toll free at
1-866-999-6928 or via e-mail at [email protected] and we will be happy to assist you with any questions.

Back to top

How do I cancel an order after it has been submitted?
To cancel an order, please have your order number at hand and contact our Sales & Service Team toll free at 1-866-999-6928 or e-mail us as soon as possible.

We'll do everything we can to accommodate your request. Please bear in mind that our order-fulfillment system is designed to get orders shipped and on their way to our customers quickly and efficiently. As a result, we cannot change or cancel an order once it has already entered the shipping process. If your order cannot be cancelled, and you are unhappy with it, simply return it to us according to our return policy.

Back to top

Is it safe to place an order on the internet?
With MyCuisina.com ordering online is as safe as using a credit card to buy dinner in a restaurant. We use the latest security technology, which includes data encryption, server authentication, and message integrity.

Back to top

Are the prices on MyCuisina.com flexible?
At MyCuisina.com we always offer the best value by providing the lowest possible price. All our prices are final.

Back to top

Do you accept international orders?
For more information about orders outside of the U.S. and Canada, please contact our customer support team.

Back to top

What are my payment options?
You may pay for your MyCuisina.com order with a Visa, MasterCard, Discover or American Express card.

Back to top

Do you charge sales tax?
MyCuisina.com charges sales tax for Canadian provinces and territories. Tax rates are in line with the appropriate province or territory.

Back to top

What are my shipping options?
MyCuisina.com is proud to offer free Ground shipping on all orders over $99! Orders are shipped using FedEx Ground, FedEx Express Saver®, FedEx 2Day, and FedEx Standard Overnight® and are sent fully insured. Please see our detailed shipping policy.

Back to top

What is your refund policy?
MyCuisina.com offers a 30-day Return policy. If for any reason, you’re not completely satisfied with your item, simply contact our Sales & Service Department for a return authorization number. Our trained Sales & Service Agents will guide you through the process. Please note that refunds do not include shipping charges or re-stocking fees, if applicable.
For more detailed information, please see our detailed refund policy.

Back to top

What is your warranty period?
If there is no supplier warranty then MyCuisina.com offers a 2 year warranty on all products unless otherwise stated. The warranty will not be accepted on items that are malfunctioning or broken due to negligence.

Back to top

How do I return an item I purchased?
Simply contact us for a return authorization number. Our trained Sales & Service Agents will guide you through the process. Please see our detailed refund policy.

Back to top

How long will I have to wait for a refund?
Once we receive your return, your money will be refunded and your credit card account will be credited for any payments you have made toward your purchase. The first credit will be given within 10 business days of receipt and verification of the merchandise. Delivery charges are not refunded. Please allow one monthly billing cycle in order for your credit to appear.

Back to top

How long does it take to get my order?
MyCuisina.com makes every effort to get your order to you as soon as possible. In-stock items are generally shipped within 24 to 48 hours. In the event that your order cannot be shipped, you will be contacted within 2 business days and informed of the reason for the delay.

Back to top

What if I don't get my order in the standard time frame?
If you don’t receive you order in the standard time frame then that could be because your order may not have been process properly. After clicking the “submit Order” button, you should receive a confirmation number. If you did not receive a confirmation number when submitting your order then it may have not been processed. Please contact our Sales & Service Department in order for us to help track your order.

Back to top

Can I send someone gifts from MyCuisina.com?
Yes. Simply indicate the two addresses during the ordering process. Please note, if the shipping and billing addresses are different, your order may be temporarily delayed pending order and/or credit approval.

Back to top

Can I have an item gift wrapped?
Sure! Gift wrapping is available for just $3.95 per order. When going through the checkout, you will have the option of having your items gift wrapped.

Back to top

Can I include a personal message with my order?
When checking out, you will have the option to include a personal message free of charge.

Back to top

How do I check the status of my order?
You can check the status of your order by going to fedex.com. Make sure to have your tracking number with you.

Back to top